The Human Touch

Bespoke people-centred solutions to your tough organisational change challenges.
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"New Frontiers goes the extra mile for Combined Insurance"

says Des Bosnic - Executive Vice President, Australia and New Zealand

Combined Insurance is a leading provider of quality personal Accident and Sickness Insurance products to individuals and families right throughout Australia and New Zealand.

"As we have a policy of promoting from within, we needed a comprehensive and challenging leadership programme both to help prepare senior managers for promotion and to enable them to be even more successful in their current premium generating roles." Said Des Bosnic.

"New Frontiers developed a programme specifically to meet our needs. Through Susan Scott, they delivered it with commitment, drive and passion which are qualities that we look for in our leaders. Susan and her team made a difference - they went the extra mile to ensure we received value for money and delivered what we needed. I highly recommend New Frontiers."

Dave Keep (Sales Director - Harmonic)

"We would not hesitate to recommend New Frontiers to companies seeking to achieve similar aims. Harmonic has grown a strong brand around close customer relationships and listening intently to clients to ensure our advice and support carefully targets their most important issues. As with all growing companies, we needed to ensure our existing customers continued to enjoy our full attention whilst also nurturing new accounts.

With expanding numbers of account management and delivery staff it was important for us to embed best practice engagement approaches across the team. We looked to New Frontiers to support this effort and embarked on trusted adviser training delivered by John Schonegevel. This provided all team members with an excellent opportunity to reflect on how they personally interacted with customers and to share personal approaches and experiences with each other. John's guidance and support ensured the training was equally beneficial to experienced team members and recent joiners alike and has undoubtedly helped to underpin continued strong performance and team spirit. We would not hesitate to recommend New Frontiers to companies seeking to achieve similar aims."

James Brayshaw (Sales and Marketing Director - Ordnance Survey)

“I have known John at New Frontiers for 5 years during which time he has proved on many occasions to add real value to the business across a number of complex areas. New Frontiers has worked with me to build teams and their capabilities through structured training of the teams and coaching of specific individuals. I would recommend John and his organisation to anyone needing someone to provide a new perspective to organisational or people change.”

Martin Thomas (Senior Manager - Al Habtoor Group)

“New Frontiers has great capacity for getting things to work, for getting a sales process started and for equipping the client to deal with the results in the long term. John himself is a stunningly capable manager both of people and processes with an enormous ability in managing the detail yet seeing through it to the bigger picture. Sales operations need more of this kind of thinking.”

Simon Presswell (Sales Director - Group 4 Securior)

“Driven, focused and an eye for detail. A pleasure to work with. Great Results, experts with high integrity. Well recommended."

Peter Bayley (CEO, Best Decisions)

“New Frontiers took on an Interim Marketing Manager role for me at Clarity International. They were a pleasure to work with, kept me constantly updated on progress and ultimately delivered great results.”

Organisational change through behavioural change.

Effective and long-lasting organisational change is only achieved from and through people. And then only by changing the way they behave. In our experience peoples' behaviours reflect that of their leaders. Thus the key element in our model of organisational change is the behaviour of leaders. And by leaders, we mean all those who have influence within the organisation, both formally and informally, not just those in positions of authority in the organisational hierarchy.

Model the behaviour you want.

To achieve change these leaders must themselves constantly model the desired behaviours, ensure they walk the talk and appreciate that when employees struggle with change it is a reflection on the leader's capability to model and communicate the appropriate behaviours effectively and consistently rather than any failure on the part of employees.

For an insight into leadership behaviours and how they need to vary depending on the situation your organisation faces, please download the following document, Leadership Styles - Variations on a Theme. Just click on the link. Leadership Styles

We'll challenge and support you.

This approach underpins the way we work with organisations to help them reach their goals. We work to challenge current ways of operating and are supportive of those working to achieve the desired changes. We offer organisations a fresh approach to change, with our relentless emphasis on changing behaviours.

For more.

Please explore our website to gain an insight into the programmes, tools and ideas we apply...and remember that everything we do is bespoke - designed to meet your specific goals.