The Human Touch

Bespoke people-centred solutions to your tough organisational change challenges.
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"New Frontiers goes the extra mile for Combined Insurance"

says Des Bosnic - Executive Vice President, Australia and New Zealand

Combined Insurance is a leading provider of quality personal Accident and Sickness Insurance products to individuals and families right throughout Australia and New Zealand.

"As we have a policy of promoting from within, we needed a comprehensive and challenging leadership programme both to help prepare senior managers for promotion and to enable them to be even more successful in their current premium generating roles." Said Des Bosnic.

"New Frontiers developed a programme specifically to meet our needs. Through Susan Scott, they delivered it with commitment, drive and passion which are qualities that we look for in our leaders. Susan and her team made a difference - they went the extra mile to ensure we received value for money and delivered what we needed. I highly recommend New Frontiers."

Dave Keep (Sales Director - Harmonic)

"We would not hesitate to recommend New Frontiers to companies seeking to achieve similar aims. Harmonic has grown a strong brand around close customer relationships and listening intently to clients to ensure our advice and support carefully targets their most important issues. As with all growing companies, we needed to ensure our existing customers continued to enjoy our full attention whilst also nurturing new accounts.

With expanding numbers of account management and delivery staff it was important for us to embed best practice engagement approaches across the team. We looked to New Frontiers to support this effort and embarked on trusted adviser training delivered by John Schonegevel. This provided all team members with an excellent opportunity to reflect on how they personally interacted with customers and to share personal approaches and experiences with each other. John's guidance and support ensured the training was equally beneficial to experienced team members and recent joiners alike and has undoubtedly helped to underpin continued strong performance and team spirit. We would not hesitate to recommend New Frontiers to companies seeking to achieve similar aims."

James Brayshaw (Sales and Marketing Director - Ordnance Survey)

“I have known John at New Frontiers for 5 years during which time he has proved on many occasions to add real value to the business across a number of complex areas. New Frontiers has worked with me to build teams and their capabilities through structured training of the teams and coaching of specific individuals. I would recommend John and his organisation to anyone needing someone to provide a new perspective to organisational or people change.”

Martin Thomas (Senior Manager - Al Habtoor Group)

“New Frontiers has great capacity for getting things to work, for getting a sales process started and for equipping the client to deal with the results in the long term. John himself is a stunningly capable manager both of people and processes with an enormous ability in managing the detail yet seeing through it to the bigger picture. Sales operations need more of this kind of thinking.”

Simon Presswell (Sales Director - Group 4 Securior)

“Driven, focused and an eye for detail. A pleasure to work with. Great Results, experts with high integrity. Well recommended."

Peter Bayley (CEO, Best Decisions)

“New Frontiers took on an Interim Marketing Manager role for me at Clarity International. They were a pleasure to work with, kept me constantly updated on progress and ultimately delivered great results.”

New Frontiers is lead by Susan Scott and John Schonegevel

Susan and John are responsible for all client projects and work with a number of trusted affiliates and other organisations to ensure clients receive great results and great value for money.

Susan Scott

Susan is an experienced organisational development consultant, business psychologist and qualified nutritional therapist.

She specialises in helping people develop those key interpersonal skills that improve business interactions and drive businesses forward by making them more people and customer focused. She has worked with companies in the USA, Australasia and Europe and has extensive experience of bridging cultural differences and achieving effective management styles.

Susan has over 20 years experience and a unique knowledge set gained by working with leading edge companies in both the private and public sectors. Clients include; Group 4 Securicor, Ordnance Survey, Combined Insurance, British Library, British Standards Institute, Serco Business Services and ESRI.

She has an MSc in Organisational Psychology from the University of London, specialising in organisational behaviour; a Diploma in Business and Performance Coaching and is a member of the Chartered Institute of Personnel and Development and a member of the Association of Business Psychologists.

Susan is a member of the British Association for Applied Nutrition and Nutritional Therapy. She is registered with the Nutrition Therapy Council, which regulates the profession.

Prior to launching New Frontiers, Susan worked in training, development and coaching for several firms and as a Learning and Development Manager for Ealing Borough Council.

Susan also runs New Frontiers Nutritional Therapy and Wellbeing in Farnham, Surrey and Hampshire. providing personalised dietary advice and life coaching support for a variety of health conditions.

John Schonegevel

John is an experienced behavioural change agent, executive coach and sales leadership mentor. He specialises in performance improvement and customer focused change management combining his extensive strategic, process and behavioural change skills to ensure clients achieve results.

Projects typically involve him in measurably increasing the direct business value that individuals and teams make to corporate results. This is achieved by developing innovative solutions to tough problems and building team members' capabilities to execute on these solutions.

John is passionate about helping others to succeed and is skilled at building powerful working relationships within organisations, mobilising employees to ensure that programmes and projects deliver.

He specialises in the behavioural aspects of change within organisations. He has developed his skills to understand people both as individuals and through the way their conversations help or hinder successful change, programmes and projects. By encouraging people to reflect, to experiment and take responsibility for their actions, he finds that they become more engaged, enthused and effective, so increasing the contribution they make to corporate results.

John has worked with varied organisations across the USA, Europe and Southern Africa and brings an extensive knowledge of implementing best-practice across cultures to all his projects. Clients include; Alliance & Leicester, Lloyds TSB, Group 4 Securicor, Combined Insurance, Ordnance Survey, OLM Group, Wayside Audi, British Legion, Clearwater Technology, Al-Habtoor Group, Sun Microsystems, Star and Kyak Systems.

His experience includes working on major multi-million pound programmes involving technical staff, business managers and senior executives. He is comfortable communicating with people from all disciplines and specialisations within firms.

John has an MSc in Executive Coaching from Ashridge and a BSc in Zoology from Kings College London. He has a Diploma in Management Studies and a Diploma in Marketing. He is a Member of the Chartered Institute of Marketing and of the European Mentoring and Coaching Council and is an Ashridge Accredited Coach.

Prior business experience includes six years as a Board Director of Frontline Distribution (Computer 2000) with responsibility for sales, marketing, IT, HR and commercial operations. John has also held line management positions within several software developers including Informix and Infinium Software and with Dyno-Rod, 3i PLC and Marketing Solutions.